Privacy Policy

Effective Date: 1 August 2026

At Sovereign Spa, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, browsing our skincare and wellness products, placing an order, or contacting us.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you regarding your personal information.

1. Information We Collect

We may collect information you provide directly to us when you:

Create or use an account
Place an order
Complete a checkout form
Contact our customer service team
Subscribe to updates or promotional communications
Submit a contact or product enquiry
Participate in promotions or other website activities

Depending on how you interact with our website, this information may include:

Full name
Email address
Phone number
Billing and shipping address
Order and transaction information
Account information
Customer service communications
Information you voluntarily provide through forms or enquiries

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, referring website, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfil orders
Provide the products and services you request
Process payments through our payment service providers
Communicate with you about orders and purchases
Respond to customer service requests and enquiries
Provide order confirmations and important service updates
Improve our website, products, and customer experience
Understand how customers use our website
Personalise your shopping experience where appropriate
Prevent fraud, unauthorised transactions, and misuse of our website
Maintain website security
Comply with applicable legal and regulatory requirements
Send promotional communications where permitted by law and applicable consent requirements

3. Payment Information

Payments made through our website may be processed by third-party payment providers, including Stripe or other payment service providers available at checkout.

Sovereign Spa does not intend to store complete credit or debit card numbers on its own systems. Payment information may be securely transmitted directly to our payment processing partners for authorisation and transaction processing.

Payment providers may collect and process payment information according to their own privacy policies, security practices, and terms.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and provide a better shopping experience.

Cookies may help us:

Keep products in your shopping cart
Remember website preferences
Understand how visitors use our website
Improve website performance
Support website security and fraud prevention
Measure the effectiveness of marketing activities

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Information Sharing

We do not sell your personal information for money.

We may share personal information with trusted third parties when necessary to operate our business and provide services to you. These parties may include:

Payment processors
Shipping and delivery providers
Website hosting and technology providers
Analytics and website service providers
Customer support providers
Marketing and communication service providers
Professional advisers
Government authorities or law enforcement when legally required

Third-party service providers are generally permitted to use personal information only as necessary to provide services to us or as otherwise permitted by applicable law.

6. Third-Party Services and Links

Our website may contain links to third-party websites, services, payment providers, or applications.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. We encourage you to review the privacy policies of third-party services before providing them with personal information.

7. Data Security

We take reasonable administrative, technical, and organisational measures to help protect personal information against unauthorised access, disclosure, alteration, misuse, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of your information.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

When personal information is no longer reasonably required, we may securely delete, anonymise, or otherwise dispose of it where appropriate.

9. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your personal information is used
Opt out of certain promotional communications
Withdraw consent where processing is based on consent
Request restrictions on certain types of processing where applicable

To protect your privacy, we may need to verify your identity before completing certain requests.

10. Marketing Communications

If you receive promotional emails or other marketing communications from Sovereign Spa, you may unsubscribe by following the instructions included in those communications.

Even if you opt out of promotional communications, we may still send important transactional or service-related messages, such as order confirmations, shipping updates, account notifications, or responses to customer enquiries.

11. Children’s Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorisation, we will take reasonable steps to delete that information.

12. International Visitors

Sovereign Spa may serve customers in different countries. If you access our website from outside the country where our business or service providers operate, your information may be processed, stored, or transferred to other countries.

Privacy and data protection laws in these locations may differ from those in your country.

13. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws.

Depending on the circumstances and applicable law, these rights may include the right to know about personal information collected about you, request deletion or correction, and opt out of certain forms of data sharing or processing.

We will handle verified privacy requests in accordance with applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or legal requirements.

When we make changes, we will update the Effective Date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.

Sovereign Spa

Email: info@sovereignspa.shop